Privacy policy
How Novatide Electrical Services Ltd uses personal information collected through this website.
Last updated: 15 October 2026Who we are
Novatide Electrical Services Ltd is responsible for the personal information described in this policy. Our registered office is 13 The Close, Norwich, NR1 4DS. You can contact us about privacy at info@novatide.co.uk or on 01603 331153.
Information you give us
When you make an enquiry, we receive the name, email address, telephone number, postcode, service selection and message you provide. Please only include information relevant to your enquiry. We use these details to respond, discuss your requirements, prepare a quotation and, where agreed, arrange work.
How and why we use it
We use enquiry information to take steps at your request before entering into a contract, and to carry out an agreed contract. We also have legitimate interests in responding to general enquiries, maintaining business records and protecting the website from misuse. Where required, we retain information to meet legal obligations. Optional analytics is used only with your consent.
Hosting, email and analytics
Our hosting and email service providers process information to help us operate the website and respond to messages. The form uses an essential session cookie and short-lived anti-abuse records. If you consent, we use Google Analytics to measure visits, submitted enquiries and clicks on our phone and email links. We do not send the contents of your enquiry to Google Analytics. Analytics does not load before consent. Google and other providers may process information internationally under their applicable data protection arrangements.
Keeping information
We keep enquiry information only for as long as needed to handle the enquiry, manage any resulting work and meet applicable accounting, legal or dispute-handling requirements. We review records and remove information that is no longer needed.
Your choices and rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict use of your information, object to processing or request portability. Contact us to exercise these rights. You can change your analytics choice using Cookie settings in the footer. You can also raise concerns with the Information Commissioner’s Office.
Map and external websites
The contact page embeds our business profile through Google Maps. Loading it sends your IP address and browser request information to Google; see the Google privacy policy. Google reviews and social profiles are links to external services with their own privacy policies.